Wills and Probate | Certainty National Will Register Blog

“Certainty? Provides protection & produces business. It’s so simple….”

April 11th, 2014

Myers & Co

Myers & Co Solicitors of Stoke-on-Trent joined Certainty in 2010 when Steve Myers saw an opportunity to protect his Wills & Probate business and clients. Steve saw this as particularly important as his firm is located adjacent to large national legal service providers. He says “There was a lot of competition emerging in this area and I was concerned that it would impact negatively on my business”.

Stephen Myers

Stephen Myers

As an ‘early adopter’ Steve was initially drawn to the client facing and marketing benefits of Certainty and this element has indeed proved to be successful for his law firm. “Initially I was attracted to the free archived Will registration for our clients and this has helped us to re-engage with them and, in some cases, generate extra business”.

Regarding new Will clients Steve says “We have also found that by embedding Will registration into our Will service we are providing a more complete service, allowing us to ‘embrace and inform’ our clients, providing a great reason and platform to stay in touch with them. Certainty has helped us to secure and strengthen client loyalty and that has to be good for business. We see our Will clients as potential clients for other services; LPA’s, conveyancing, anything that we can assist them with”. Certainty Will Registration and TOUCH Willbank management combine to help Myers & Co maximise opportunities for fee income.

But the service is more than ‘business and marketing’. It is also about enhancing the great legal services provided to the clients of Myers & Co. Steve says “We see Will Registration as a simple process to verify that we have advised a client, drafted a Will and, following attestation of the Will, stored the original document in a secure location. Registration gives peace of mind that, no matter what happens when the testator dies, the family and beneficiaries can find us, the holder of the original Will. We are controlling the positive outcome of the Will to benefit our firm, the testator, their family and beneficiaries’.

Steve is also clear that Certainty has significantly contributed to their risk management and OFR measures. “We know that PII providers see Certainty as a way of managing risk in Wills & Probate and we were not surprised to see the recent Legal Opinion which advises the use of Certainty to mitigate risk”. He continues “It makes sense to use recommended technology to help our clients achieve a suitable outcome – firstly, that a Will can be found through Will Registration and, secondly, that we are dealing with the last Will when dealing with a probate matter through Certainty Will Search. It’s so simple”.

For further information please email gerard@certainty.co.uk or call 0845 408 0404

SPG facilitate Will Search for its members and their clients

March 18th, 2014


SPG facilitate Will Search for its members and their clients

The Sole Practitioners Group is pleased to announce that in conjunction with Certainty, through an SPG dedicated portal www.certainty.org.uk/spg, their members can now access a national Will search service for registered and ‘unregistered’ Wills.

Finding a Will following a death is one of the first tasks people face. Firstly, some may look for a Will to check for funeral arrangements and secondly, everyone needs to look prior to proceeding with distribution of the deceased’s estate.

This is where the problem and risk can arise. If a Will can’t be found, was there one? If a Will is found, who can be sure it is the latest version? If the client says there wasn’t a Will, how can they be sure?

In a claim driven culture and in a practice area that attracts the second highest value of claims against our PI Insurance how do we help reduce the risk of a Will or subsequent Will coming to light after we have distributed the estate? In a society where matrimonial breakdown produces complex arguments over a couple’s assets and in thisrecession-burdened nation, inheritance is now being increasinglyfocused upon, and fought over.

One solution to help prevent a scenario arising that can result in disgruntled beneficiaries, administrators or executors bringing professional negligence claims is Certainty, the National Will Register.

Certainty provides the profession with a positive ‘circular’ solution consisting of the ability to be able to register a Will so it can be found. Importantly, Certainty also provides the ability to search for a Will that has not been registered.

To this end the Sole Practitioners Group is pleased to announce that in conjunction with Certainty , through an SPG dedicated portal www.certainty.org.uk/spg, our members can now access a national Will search service for registered and ‘unregistered’ Wills.

SPG have had open conversations over recent years with Certainty to understand whether the service it offers is of value to Sole Practitioners who provide Wills and Probate services to their clients.  You may have met them at our recent conferences!

It is fair to say that the size of Certainty’s Register and its ability to search for unregistered Wills makes what they do very relevant. Of real value is the fact that Certainty Will search is now widely recognised to greatly reduce risk during estate distribution. Certainty Will search is legally referenced and recommended to establish the existence of a Will or the last Will and therefore provides a practitioner with evidence of a search to reduce the increasing risk and mitigate against a negligence claim.

Indeed, last year at our Annual Conference, one of our speakers, Mark Baxter ofFive Stone Buildings, explained how in his view we should not proceed with a probate or estate administration matter without a Certainty Will search being first carried out to protect against claims. Further to this, Thomas Dumont ofRadcliffe Chambers, has issued a very clear legal Opinion stating the same.

An unknown Will that is found, is good for the testator, executor, family and the practitioner. The  testator’s last wishes are upheld and the executors can distribute the estate with peace of mind. Certainty Will search provides a high level of ‘certainty’ and protection. We should welcome the opportunity in not having to take what could be an expensive risk, when a low cost Will search, which can be billed as an allowable disbursement from the estate, can be made quickly and easily.

Members should also be aware that SPG will receive a commission payment from Certainty on any Wills search conducted through the SPG dedicated portal www.certainty.org.uk/spg.  This means that we can raise vital funds to continue to run SPG and to provide the services and support that benefit all our members.

To assist those of you who do not already use Certainty, we will shortly be running a webinar to outline these risks and to also provide an overview of the Thomas Dumont legal Opinion. There is also a ‘How To Guide to Certainty’ that is available.

In the meantime to perform a Will search (from £33+vat) visit www.certainty.org.uk/spg

For any other matters contact Hilary Underwood, SPG Co-ordinator on info@spg.uk.com or info@certainty.co.uk

Estate distribution backed by a legal opinion…

February 20th, 2014


Complimentary Webinar: Thursday 27th February 12 – 1pm

Estate Distribution backed by a Legal Opinion

Improve risk management and remove risks with a single solution

A Legal Opinion issued by the highly regarded Thomas Dumont (see Bio below) regarding the use of Certainty services explains how a legal professional can avoid professional negligence claimsthrough the use of Certainty Will Registration and Will Search. It also outlines the pitfalls and potential liability for those who do not.

The Opinion is incredibly positive for the legal profession as it demonstrates that Certainty provides a solution to protect against existing and emerging risks within the Wills and Probate practice areas.

Whether you are one of the thousands of legal professionals who already use Certainty, or not, we hope you find this complimentary webinar invaluable.

Bio: Thomas Dumont, Radcliffe Chambers, is recommended by the legal directories as a leading practitioner for traditional chancery, charities and professional negligence matters. He has been Advocate of the Year at STEP’s Private Client Awards, one of the Lawyer’s Hot 100 and is among City Wealth’s Most Highly Regarded Figures in Private Wealth Management.

Register for Webinar
In this webinar we will focus on the risks outlined in Tom Dumont’s Opinion surrounding Probate and Estate Administration.

  • Thursday 27th February 2014, 12:00 – 1:00pm
  • Topic – How to avoid negligence claims during probate
  • Includes – Legal Opinion overview, how to mitigate against claims, real life cases studies, how to spot potential areas for concern.
  • Q&A session
  • CPD accredited 1 hour (SRA)

Please note that places are genuinely limited so please register at your earliest possible convenience.

Bristol Law Society hosting Wills & Probate evening 27th February 2014

February 14th, 2014

Bristol Law Society

Wills and Probate Evening Thursday, 27th February 2014, 6-7.30PM from 5.30 for Attendee registration (CPD Form) 6pm Start

The Law Library, The Law Courts, Small St, Bristol BS1 1DA

The Law Society of Bristol cordially invites you to attend a CPD seminar, drinks reception and networking event to discuss a Legal Opinion issued by the notable Thomas Dumont and relevant to those operating in the Wills and Probate practice area.


The 1 hour interactive session will be chaired by Colin Glass, Partner DWFM Beckman who will give a practical insight into how he uses Certainty and his understanding of how important the Thomas Dumont Opinion is to him in an increasingly claims driven culture. Colin will ask: “Is it madness for a solicitor to take unnecessary risks on an unknown e.g. did a Will exist or is there a later Will out there?” From which such negligence claims can emanate.

The Opinion outlines the risks that exist for the solicitor should a Will or later Will appear after estate distribution, and how and why, a Certainty Will Search is cited as the solution to mitigate and prevent professional negligence claims being brought against a solicitor.

All attendees who participate will receive a CPD point.

Places are limited (due to venue size) RSVP to: Valerie@bristollawsociety.com

Please contact gerard@certainty.co.uk if you have any questions about this event or future events.

Job opportunity with Certainty the National Register and Will Search service.

October 8th, 2013


Our sales team is expanding due to the rapid growth of Certainty membership and use of the services.

Working with law firms every day we are seeking someone, perhaps with a Wills & Probate/legal background, to help the continued growth of the most significant business and risk management tool for law firms in the UK. If its not for you then maybe a former colleague, someone you have worked with who may be looking for an exciting, different opportunity. We know that law firms have streamlined in recent years so there are some very good people out there we would love to speak to. For more information please message me directly. All confidential of course.

Contact Gerard O’Driscoll mobile – 07826 907630 or email – gerard@certainty.co.uk

Sometimes the impact of a ‘lost Will’ is devastating…

July 2nd, 2013

Will Search + Certainty

The experienced Wills & Probate solicitor was visibly upset when explaining how a client had been cremated instead of buried despite explicitly requesting burial in her Will.

‘What happened?’ I asked.

She replied ‘Well, the lady had her Will written with us and we stored the original but it wasn’t traced by her family. The copy was lost and they presumed that no Will was written…so she was cremated.’ The lady had specific & important reasons for not wanting cremation.

A true story highlighting the risk, and impact, of a Will not being found.

Despite best intentions of solicitors and clients there are many varied circumstances where a copy Will is ‘lost’ and the original untraced. Passage of time, house moves, chaotic personal paperwork, even intentional destruction, may cause a Will to remain with a law firm once the individual has died. It goes without saying that the prospect of this causes consternation to the testator and solicitor with potentially significant ramifications for the family and beneficiaries.

binocularsSo when someone dies and an estate is to be distributed it is important to establish if a Will or a later Will exists satisfying the wishes of the deceased, giving comfort to remaining family and enabling the law firm and executors to complete the process with protection in place.

Searching for a Will has long been an intrinsic part of Wills & Probate practice though it has been an expensive and time consuming process, often with limited chance of success. This is no longer the case with Certainty Will Search, which enables interested parties to search for a Will in any part of the UK through an accredited and recommended process. Safe and secure, the process does not allow ‘snoopers’ to randomly check and any information released is controlled by legal professionals.

Launched in 2010 the service interconnects law firms throughout the UK, producing an instant ‘Will Search request’ sent to firms in specified regions relevant to the deceased. Many, many Wills, presumed never written or lost, have now been found using Certainty Will Search.

Simon ShafferThe service is routinely used by law firms, probate researchers, Treasury Solicitor, members of the public and other authorised users. Simon Shaffer (pictured) of Moerans Solicitors in North London says ’we find the search service fantastic. Not only did we find the Will we were searching for but also an earlier one as well’.

A member of the public also provides a clear example of the power of Will Search. Mr Hope lost his brother back in December 2011 and could not find a Will. A high street bank was pressing to deal with the estate as intestate but Mr Hope was sure a Will was written so he contacted Certainty. After the simple, inexpensive process to search the Will was located at a law firm in the Midlands, ensuring that his brothers wishes were fulfilled. Mr Hope says ‘I would not have found the Will without Certainty. It has given me great peace of mind at a difficult time’.

Solicitors operate in an era of increasing litigation and should take steps to protect themselves against such action. Within the legal world regulation and compliance requirements are increasing so it’s comforting to know that Will Search is a recognised process to assist with both. With the removal of prescribed rules in favour of Outcomes Focused Regulation solicitors can take a simple, effective measure which shows focus on a suitable and fair outcome.

For more information on Will Search please contact gerard@certainty.co.uk

Certainty grows business & protects against risks associated with Wills & Probate

May 31st, 2013
There are new and hidden risks associated with practicing Wills and Probate. You maybe facing
new entrants to the marketplace or administering an estate where you cannot be certain that a
Will or later Will exists somewhere. We think we’ve have all of these covered for you!
Certainty the National Will Register has grown rapidly because of the significant benefit, security
and protection it provides the law firm and its client each and every day.
Please feel free to ask any questions, use Will search or register a Will.


There are new and hidden risks associated with Wills and Probate business. You maybe facing new entrants to the marketplace or administering an estate where you cannot be certain that a Will or later Will exists somewhere. We think we have all of these covered for you!

Certainty the National Will Register has grown rapidly because of the significant benefit, security and protection it provides the law firm and clients each and every day. The services are specifically designed to assist law firms meet the challenge of increasing competition and regulatory requirements such as COLP and OFR.

Thousands of solicitors and practitioners use Certainty. Here are some useful statistics, based on member experiences:

Pie Charts

  • Creating fee earning opportunities – when you register a Will you will encourage more repeat business and dramatically increase the chances of retaining the client and winning the future probate work. Various practice notes and key legal publications reference and recommend the use of Certainty services
  • Reducing risk during estate administration – distributing an estate on an assumed intestacy basis or where a later Will may exist is a risk. It is possible to protect yourself and client with a legally accredited and insurance approved Certainty Will search. A low cost disbursement completed in 60 seconds which finds registered and unregistered Wills.
  • We believe that the Deceased has rights – and so do 1000s of solicitors who use Certainty. One of those rights is that if a Will was written then everything that can be done is done to register its existence and find it upon death. Used by the legal Profession, the Treasury Solicitor, genealogists and many UK charities.

For further information please contact gerard@certainty.co.uk or call 0845 408 0404.

Solicitors benefit from ‘Avoiding negligence’ webinar by Gill Steel

May 20th, 2013

Gill Steel, LawSkills

Gill Steel presented ‘Avoiding negligence claims in estate administration’ as a CPD accredited webinar, aimed at solicitors and practitioners to help them administer an estate accurately, effectively and efficiently within a reasonable time and on budget with no complaints.

To administer an estate accurately,
effectively and efficiently within a
reasonable time and on budget with
no complaints

Over 500 solicitors registered for the webinar which was fully subscribed within a matter of hours. The webinar provided the attendees with wide ranging information about the avoidance of risk which also included reference to Certainty Will Search, a simple, quick, thorough and inexpensive disbursement to establish the existence of a Will or a later Will.

As expected the webinar was very well received by solicitors:

‘Useful, helpful, interesting and informative? Very much so!’….. Hillyer McKeown Solicitors, Birkenhead

‘Great webinar. Very helpful information and useful pointers from a risk management point of view’….. Scott Walker, Tassells Solicitors, Kent

‘Interesting and informative’….. Louise Hobbs, Hobbs Law

‘Very useful information’….. Colemans Solicitors, Haywards Heath

The high demand for Gill’s webinar means that it will be running again in the near future and Certainty will be scheduling a series of webinars to cover other important issues relating to Wills & Probate business. More information to follow.

If you require any additional information regarding Certainty services please contact gerard.odriscoll@certainty.co.uk

Wow! Look who uses and recommends Certainty?

April 2nd, 2013

Certainty Logo

Certainty services are endorsed (through use, reference and recommendation) by:

  • Educators and advisors to Wills & Probate practitioners, notably Gill Steel and Professor Lesley King
  • Professional Indemnity Insurance providers
  • The Treasury Solicitor, Bona Vacantia Division
  • Advisors on Compliance, Risk Management, OFR and COLP
  • Lexis Nexis and Practical Law Company – issuers of practice notes to practitioners
  • Legal networks such as SFE, LawNet, Bold Group and regional law societies
  • Probate Researchers such as Title Research and Fraser & Fraser
  • Search service providers such as TM Group and Quantus
  • National Awareness coalition Dying Matters
  • UK Charities such as Macmillan Cancer, Will Aid, Alzheimer’s Society, PDSA and Remember a Charity
  • Public Advice bodies such as Citizens Advice Bureaux
  • National Association of Funeral Directors
  • Legal Marketing advisors such as MarketLaw
  • Law firms – thousands of practitioners around the UK and endorsed by the Law Society

The reason why so many organisations and sectors recommend Certainty? Because it is specifically designed to help law firms and testators to protect the content and location of their Will, helping loved ones and beneficiaries at a difficult time. Will Registration, Willbank Management and Will Search services are the key!

With law firms facing increased competition and pressure it is also good to know that Certainty is income generating as well!

For more information contact gerard@certainty.co.uk

5 ways Certainty can help your Wills & Probate business

March 19th, 2013


If you are a Wills & Probate practitioner Certainty provides simple measures and services to help you, your firm and your clients:

1. Risk Management – Certainty services are recommended by PII providers and will assist the COLP to reduce risk and meet the requirements of Outcomes Focused Regulation. Will registration, Willbank Management and Will Search provide risk-based solutions to daily matters.

2. Avoid incorrect distribution and allegations of negligence – its not always clear if a Will or a later Will exists when dealing with a probate matter. Will Search ensures that you can search for unregistered Wills as well as those on the register, providing comfort and protection for your firm and clients.

3. Best practice – referenced in the Probate Practitioners Handbook and in practice notes issued by Lexis Nexis Certainty services are standard procedure for thousands of practitioners around the UK. Certainty services are also used by probate researchers, Treasury Solicitor, UK charities, Search Service providers and other organisations.

4. Income and Profit – Certainty helps law firms protect their probate work income, and other client business. Simple, effective services specifically assist business development and control of clients/income/probate work.

5. Client retention – Will registration and Willbank management (TOUCH) are specifically designed to strengthen client loyalty and make future contact more meaningful and straightforward.

For further information please email gerard@certainty.co.uk

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